NEED HELP?
We are committed to assisting you in your studies wherever possible. If you are experiencing any unforeseen financial difficulties in paying your Tuition Fees you must contact the Finance Team for support and advice as soon as possible.
Student budget calculator
You can use our free tool to understand where your money goes and help you make decisions about how you manage your money:
Progression discount
You may be eligible for a progression discount that will reduce your undergraduate fees.
Living costs
South Wales offers great value for money. Food, entertainment, accommodation and other day-to-day costs are likely to be lower than in many other parts of the UK. Cardiff as a city even offers the best value for money than any other UK city for students.
Refunds
Who can submit a refund application?
A refund application can only be submitted by one of the three parties below:
– Student
– Recruiter
– Agent
Refund requests must be submitted via the refund form.
How long will the refund process take?
The refund process can take 3-6 weeks. Please make sure that you monitor your emails for requests of further information. If the refund is due to withdrawal from studies, visa refusal, or university rejection, ensure that you have confirmed this with your recruiter or the registry team. Any delays in providing information or notifying relevant teams will result in refund delays. Submitting multiple forms will not expedite the refund process.
Once my refund is approved, how long will it take for me to receive the funds?
Funds may take up to 15 business days to be delivered to the source. Please note that this timeframe can be affected by bank holidays. If a third party was used for the payment, it is your responsibility to follow up with them directly.
Can my refund be processed to a different account than the one I used for the original payment?
Due to anti-money laundering regulations, we are required to return funds to the original payment source, including any third parties that may have been involved.
I have paid through multiple accounts, where will my funds go?
As part of our compliance with anti-money laundering regulations, we are required to process refunds to the original payment sources. This includes any third-party payment methods involved in the transaction. In cases where multiple payment sources were used for the original purchase, the refund will be allocated proportionally based on the source details.
Please note that:
• If third parties (such as payment providers or financial institutions) were involved in the original transaction, the refund will be returned to them accordingly.
• The breakdown of the refund will reflect the various sources used in the transaction, ensuring transparency and compliance with regulatory requirements.
Are there any fees applied to my refund?
Fees will differ according to partner university. For full clarification of fees, please refer to the Terms and Conditions outlined in your offer.
Where can I find if I am eligible?
Eligibility is determined on a case-by-case basis. Please refer to the Terms and Conditions outlined in your offer to determine eligibility including mitigating factors that may affect refund amount. Rejected or reduced refunds will be referred to the Terms and Conditions accepted in the offer.
When will I be contacted regarding my refund?
You will only be contacted regarding your refund application should the refund team require further information or clarification regarding the application (please monitor your emails to prevent delays in the refund process.) The refunds team will also contact you when the refund is approved or rejected with details of reasoning. Please refer to projected refund processing time and refrain from requesting updates.
I’ve submitted my refund form, is there anything else that I need to do?
Once a refund application has been submitted and you have informed either your recruiter or the registry team of intention of refund you do not need to do anything else. Please monitor your emails for requests of further information or clarification. Any delays in providing information or notifying relevant teams will result in refund delays. Submitting multiple forms will not expedite the refund process.
I’ve paid through a third party; will the university be reaching out to them on my behalf?
To comply with anti-money laundering regulations, all refunds must be returned to the original payment source(s), including any third-party services used during the original transaction.
If your original payment involved multiple sources, the refund will be split proportionally and returned to each source accordingly.
Important:
If you used a third-party payment service (such as a friend’s card, a payment platform, or a financial intermediary), it is your responsibility to contact them directly to follow up on the refund once it has been processed.
Contact Us
Email: QAHEFinanceSupport@qa.com
For all payment-related information and to make a payment, please visit our new dedicated Make a Payment page.